Ordering a Hot Tub FAQ's
We're so pleased that you are thinking about owning a hot tub, they are fantastic products which turn your outside space into your very own spa garden. Here are our most frequently asked questions:
Can I pay in full or by a deposit?
You can choose to do either and the option is available on each product to either pay in full or leave a 10% deposit. If you leave a deposit, we will reserve your hot tub and when it is ready to be dispatched someone in our team will be in touch to take the remaining balance.
Will I get my deposit back if I change my mind?
This will depend on the circumstances. If the hot tub has been made to order then we reserve the right to retain it, unless we have missed our delivery promise with you. For items that we carry in stock, we can usually refund the deposit because we can sell it to someone else.
How is the hot tub delivered and what are the costs?
When you order a hot tub from our website, or leave a deposit, we do not charge you delivery. Then, when your hot tub is ready to be delivered a member of our team will be in touch to schedule in your delivery. We will then charge you our delivery fee based on your location and property access. Our delivery charges are fair and reflect the cost only, we do not seek to make any money from this.
|Curb-side drop||£50.00||We will send a single driver and ask for at least one able-bodied person be available to help remove the hot tub from our trailer.|
|Delivery & position||£150.00||We will send a two person team and ask for at least one able-bodied person to be available to help us position your hot tub in its permanent place.|
|Positioning & Installation||£400.00||We will send a team to position your hot tub in its permanent place, fill it with water, santise it so it is up and running and ready to use.|
*Our delivery options are as follows and are based on 150 miles radius from our Nottingham warehouse, if you live outside of this additional charges may apply.
How do we move the Hot Tub into position?
We will use a special trolley which allows us to easily transport the hot tub from our trailer to your position. The hot tub is maneuvered on its side, so please ensure that the height of your hot tub will fit through gates and doorways when it is on its side. The trolley is also not very flexible so ensure that the pathway has lots of room for us to maneuver it.
If you have steps, we will need the help of at least 7 able-bodied people to help lift it up and over the steps.
What if the access points are too narrow?
In these circumstances we can arrange for a crain to lift the hot tub over your property. This will incur additional charges.
What preparation do I need to do before delivery?
Firstly you need to ensure the location is big enough for your hot tub, can support the weight when it has water and people in it and that it is level. The surface also needs to be solid and able to support the hot tub.
You then need to ensure there is an electricity supply. Some of our hot tubs are 13AMP Plug and Play which means they will plug straight into a UK socket. If running from an indoor socket ensure it has a RCD breaker and the cable is inside protective conduit. Or you can plug it into an IP65 waterproof socket.
If the hot tub uses a 32AMP supply then correct supply must be fitted by a certified electrician.
Leaving access for your hot tub
Remember to leave access to the front of your hot tub, as the panel is removable and you may need to access the components for maintenance. If you are sinking the hot tub into the ground or below decking, please ensure you have access easily.
What makes our hot tubs so special?
The highest quality hot tubs are American, but carry a huge price tag because the brands sell them to USA distributors, who sell them to UK distributors, who sell them to UK retailers, which sell them to you. So by the time you get your hot tub, the price has increased significantly.
Our hot tubs use all the same components as the industry-leading American brands but without the price tag. The hot tubs feature USA Aristech Acrylic Shells, LX Pumps, Gecko or Balboa Control Systems, PVC Long-Lasting Skirts and EVA insulated base.
Why is a hammock company selling hot tubs?
We speak to hundreds of customers every week, helping them to enhance their outdoor living spaces with our amazing hammocks. We often heard that our customers were looking to purchase a hot tub and whether we could recommend any. Then the UK went into lockdown and our Founder decided to buy a hot tub for his garden. After months of research, he came across an amazing UK supplier that was offering fantastic hot tubs, featuring all the leading American components, but without the price tag. Since we only sell products we would use ourself, we thought it would be great to start offering our customers hot tubs that we could put our name against.
COMING SOON - Hot Tub Maintenance.