Terms & Conditions
SECTION 1 - Using the website
To register with www.simplyhammocks.co.uk and purchase goods from our website, you must be over eighteen years of age. You must ensure that the details you provide at registration or at any time are correct and complete.
You must inform us immediately of any changes to the information that you provided when registering by updating your details. You must provide your real name, address, phone number, email address, and any other details we may require to process your order.
SECTION 2 - AVAILABILITY
Goods are subject to availability. Our acceptance of your offer to purchase our goods is subject to their availability.
Our acknowledgement of order acceptance via the web or email is not a guarantee of delivery. If we are unable to deliver the goods which you have offered to purchase, we will let you know as quickly as possible, and a full refund will be given.
SECTION 3 - NON-DOMESTIC USE
We have selected our products on the basis that they will be used for domestic use only.
Where you decide to use the products in the course of a business, we exclude (to the fullest extent permitted by law) those warranties and conditions relating to fitness for a particular purpose.
SECTION 4 - PRICING, DESCRIPTION & PRODUCT INFORMATION
The price payable for each product is the price displayed at checkout when you place your order, together with any delivery charge shown before payment. Standard delivery is free for eligible orders; optional services and certain destinations may incur additional charges.
If we identify an obvious pricing error before accepting your order, we will contact you and offer the choice of proceeding at the correct price or cancelling for a full refund. If we cannot contact you, we may decline the order and refund any payment taken.
We take reasonable care to keep product descriptions, availability, measurements and prices accurate. Product colours may appear slightly different on individual screens. Measurements are approximate unless stated otherwise. Your statutory rights where goods are not as described are unaffected.
We may occasionally restrict access to the website for maintenance or security reasons and will aim to minimise disruption.
SECTION 5 - PLACING AN ORDER
When you place an order, we will send an acknowledgement confirming that we have received it. This acknowledgement does not itself mean that we have accepted the order.
Unless we tell you otherwise, we accept an order when the relevant goods are dispatched. Where goods are dispatched separately, acceptance may occur separately for each dispatched item.
If we cannot fulfil an order, we will contact you to explain the options, including a refund where appropriate. If a courier cannot complete delivery, we will work with you to arrange a suitable next step, subject to your statutory rights. An unsuccessful delivery attempt does not automatically cancel the order.
SECTION 6 - PAYMENT
Payment is processed using the payment methods offered at checkout. Available payment methods and any applicable conditions will be displayed before you complete your order.
Payments may be subject to security and fraud-prevention checks by our payment providers. Please ensure that your payment and billing information is accurate.
Personal information used for payment processing and fraud prevention is handled in accordance with our Privacy Policy and the applicable payment provider’s privacy information.
SECTION 7 - Vouchers
An E-Voucher can only be redeemed online at www.simplyhammocks.co.uk. Only one E-Voucher can be redeemed per transaction. E-Vouchers cannot be redeemed at other retailers.
An E-Voucher can be purchased in values between £5.00 and £100.00. Other products can still be added to the shopping basket. The E-Voucher is sent by email and contains a voucher code and expiry date. It can also be personalised with a message. The E-Voucher can be emailed directly to the recipient or sent to the purchaser, who may print or forward it.
Once payment has cleared, the E-Voucher will be sent electronically. Please ensure that the recipient's email address is correct before completing your purchase. If an E-Voucher is lost, deleted or sent to an incorrect address, please contact us and we will do our best to assist, subject to appropriate verification.
Occasionally, E-Vouchers may be filtered into spam or junk folders. Please check these folders if the voucher has not arrived. If you experience any delivery difficulties, contact us for assistance.
To redeem an E-Voucher, enter the voucher code in the appropriate field during checkout at www.simplyhammocks.co.uk. A valid email address is required when placing an order. The E-Voucher will be redeemed when the order is completed. Only one E-Voucher may be used per order, and E-Vouchers can only be redeemed against orders placed in GBP Sterling.
E-Vouchers cannot be used in conjunction with third-party cashback or loyalty benefits unless otherwise stated. Other promotional restrictions may apply where clearly communicated. E-Vouchers are normally valid for 12 months from the date of issue and must be redeemed by the expiry date shown, subject to applicable consumer law.
Goods purchased using an E-Voucher are covered by our published Returns, Refunds & Exchanges Policy. For most goods purchased online, customers have a statutory right to cancel within 14 days of receiving their goods, subject to applicable exceptions. Faulty goods remain covered by statutory consumer rights, and original packaging is not a requirement for exercising those rights.
Where a refund is due for goods purchased using an E-Voucher, it will normally be made using the original payment method or methods, which may include restoring the appropriate value to an E-Voucher or refunding the original payment card.
Cancellation and refund rights for an E-Voucher itself depend on the circumstances of purchase, whether it has been redeemed and any applicable statutory exceptions. Please contact us if you wish to cancel an E-Voucher purchase or have experienced a problem with a voucher. Nothing in these terms affects your statutory consumer rights.
SECTION 8 - Delivery
Simply Hammocks offers delivery to eligible UK addresses and selected international destinations, subject to availability and any applicable delivery restrictions.
Standard Delivery
Standard delivery is free for eligible orders, as indicated at checkout.
We aim to deliver most eligible orders on the next working day. However, delivery estimates are not guaranteed unless expressly confirmed as such.
Delivery times may vary depending on stock availability, the destination, courier operations and the time an order is placed.
Any applicable delivery charges or restrictions will be displayed during checkout before payment.
Saturday Delivery
Saturday delivery is available as an optional service for eligible orders and delivery addresses.
The current charge is £12.50, as displayed at checkout. Availability and delivery arrangements are subject to confirmation.
Where Saturday delivery is selected, we will arrange delivery for the selected Saturday, subject to any limitations clearly communicated before purchase.
Delivery Arrangements
Our couriers will normally deliver to the address supplied during checkout.
If delivery cannot be completed, the courier may attempt redelivery, provide alternative delivery instructions or arrange for the parcel to be collected from an appropriate location.
Please ensure that your delivery address and contact information are accurate.
Safe Places and Delivery Instructions
If you request delivery to a safe place or nominate another person to receive your parcel, please ensure that the arrangements are suitable.
Responsibility for goods and the point at which risk passes to you will be determined in accordance with applicable consumer law. Providing delivery instructions does not automatically remove your statutory rights.
If your order is missing, damaged or has been delivered incorrectly, please contact our Customer Services team so that we can investigate.
Delivery Delays
Although we work closely with our delivery partners, occasional delays may occur.
Where delivery is delayed, we will assist you and comply with our obligations under applicable consumer law, including your rights where goods are not delivered within an agreed or legally required period.
Nothing in this section affects your statutory consumer rights.
SECTION 9 - Cancellations & Returns
Your right to cancel
For most goods purchased online, consumers have the legal right to cancel within 14 days of receiving their order, without giving a reason. Where goods are delivered separately, the cancellation period generally runs from receipt of the final item.
To exercise this right, you must clearly inform Simply Hammocks that you wish to cancel within the applicable cancellation period.
You may contact us by email, telephone or post. A model cancellation form is available in our Returns, Refunds & Exchanges Policy, although using it is optional.
Once you have notified us of your cancellation, you must return the goods within a further 14 days, unless we have offered to collect them.
Certain products and contracts may be exempt from statutory change-of-mind cancellation rights. Any applicable exceptions are subject to consumer law.
Returning unwanted goods
Customers are generally responsible for the direct cost of returning unwanted goods, where the required information about these costs was provided before purchase.
You may arrange your own return transport or request collection through our courier service.
Our published Returns, Refunds & Exchanges Policy explains our collection charges, packaging guidance and return procedures.
Returns address
Yolo Inc / Simply Hammocks
7A Mercury Road
Gallowfields Trading Estate
Richmond
DL10 4TQ
United Kingdom
Please include your name and order number with your return so we can identify it promptly.
Condition of returned goods
Customers may inspect goods to establish their nature, characteristics and functioning.
Where handling goes beyond what is necessary for this purpose and results in diminished value, a deduction may be permitted under consumer law.
We do not impose an automatic restocking fee for statutory cancellations.
Original packaging is recommended but is not an absolute requirement for exercising statutory cancellation rights.
Faulty, damaged or incorrectly supplied goods
Your rights under the Consumer Rights Act 2015 remain unaffected.
Where goods are faulty, not as described or incorrectly supplied, we will provide the appropriate remedy in accordance with consumer law.
Where a return is required because of a qualifying fault or an error by Simply Hammocks, we will cover the necessary return costs.
We ask customers to report transit damage as soon as reasonably possible, preferably within 24 hours. A later report does not automatically invalidate statutory rights.
Further information
For full details of our returns process, collection charges, refunds, gift extensions and exchanges, please refer to our published Returns, Refunds & Exchanges Policy.
Nothing in these terms affects your statutory consumer rights.
SECTION 10 - Refunds and Exchanges
Refunds following cancellation
Where you exercise a qualifying statutory right to cancel, we will refund the amount required by consumer law, including any applicable original standard delivery charges.
Where we have not offered to collect the goods, we may withhold reimbursement until we receive the returned goods or evidence that they have been sent back, whichever is earlier.
Where we have offered to collect the goods, we will reimburse you without undue delay and no later than 14 days after being informed of your cancellation.
In other cases, the statutory refund deadline is generally 14 days after receiving the returned goods or evidence of their return, whichever is earlier.
Refunds will normally be made using the original payment method unless you expressly agree otherwise.
Any deduction for diminished value will only be made where legally permitted.
Exchanges
If you would like a different product, colour or size, please contact our Customer Services team.
Our usual exchange procedure involves purchasing the replacement item separately, then returning the original item for an appropriate refund.
For change-of-mind exchanges, agreed return collection charges may apply.
Where an exchange or replacement is required because of a qualifying fault or an error by Simply Hammocks, we will cover the necessary return costs.
Faulty goods
Where a product is faulty or does not conform to the contract, we will assess the appropriate remedy in accordance with the Consumer Rights Act 2015.
Depending on the circumstances, this may include repair, replacement, a price reduction or a refund.
We may offer replacement components or repairs where appropriate, but this does not restrict a customer's statutory rights, including the short-term right to reject qualifying faulty goods.
For assistance, contact:
Telephone: 01748 471 299 Email: hello@simplyhammocks.co.uk
Monday–Friday, 9am–5pm.
SECTION 11 - Promotions & Discounts
Simply Hammocks may offer promotional discounts, voucher codes, special offers and other incentives from time to time.
Using Discount Codes
Where a promotion requires a discount code, customers must enter the valid code in the appropriate field during checkout.
Discounts will be applied only where the relevant promotional conditions have been met.
Some discounts may be applied automatically without requiring a code.
Combining Discounts
Whether multiple discounts, voucher codes or promotional offers can be combined depends on the terms of each individual promotion.
Some promotions may be used together, while others may be restricted to one offer per order.
Any restrictions will be communicated through the relevant promotional information or reflected during checkout.
Promotional Conditions
Individual promotions may be subject to conditions, including:
- Minimum order values.
- Selected products or product categories.
- Exclusions for sale or clearance items.
- Limited redemption periods.
- Maximum redemption quantities.
- Restrictions on repeated use.
- Customer eligibility requirements.
The conditions applicable to each promotion will be provided when the promotion is advertised or made available.
Delivery Charges
Unless expressly stated otherwise, percentage or fixed-value product discounts do not automatically apply to delivery charges.
Where a promotion includes free or discounted delivery, the applicable delivery service, destinations and any exclusions will be explained in the promotional terms.
Optional premium delivery services, including Saturday delivery, may carry additional charges unless specifically included in the offer.
Returns and Refunds
Where goods purchased using a discount are returned, any refund due will reflect the amount actually paid for the relevant goods, subject to applicable consumer law.
Where a discount was allocated across multiple items, the appropriate proportion will be taken into account when calculating a refund.
Promotional terms do not override statutory cancellation, refund or faulty-goods rights.
E-Vouchers
The use of promotional discounts when purchasing or redeeming E-Vouchers depends on the conditions of the relevant promotion.
Changes to Promotions
Simply Hammocks may amend, suspend or withdraw promotions for future purchases, subject to applicable law.
Any changes will not retrospectively remove contractual rights or promotional benefits already acquired by customers.
If a discount does not apply as expected, please contact our Customer Services team before completing your purchase.
SECTION 12 - Privacy
Registration data and certain other information about you are subject to our Privacy Policy. We recommend that you read our Privacy Policy here before you accept these Terms and Conditions.
SECTION 13 - Intellectual Property and Copyright
The content of the www.simplyhammocks.co.uk Website is protected by copyright, trademarks, database and other intellectual property rights.
You may retrieve and display the content of the Website on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices.
You may not otherwise reproduce, modify, copy, distribute or use for commercial purposes any of the materials or content on the Website without written permission from Simply Hammocks.
SECTION 14 - Limitations
We take reasonable care to ensure that the information provided on our website is accurate, up to date and that the website operates reliably.
However, we cannot guarantee that the website will always be available, uninterrupted or free from technical errors.
We may occasionally suspend access to the website for maintenance, security updates or other operational reasons.
Nothing in these Terms and Conditions excludes or limits our liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.
Nothing in these Terms and Conditions excludes or restricts your statutory rights as a consumer, including your rights under the Consumer Rights Act 2015.
Our liability in connection with goods purchased from Simply Hammocks remains subject to applicable consumer law.
SECTION 15 - Customer Responsibilities
When using the Simply Hammocks website, you agree not to misuse the website, attempt to interfere with its security or operation, or submit unlawful, fraudulent or harmful content.
You are responsible for ensuring that information you provide when placing an order is accurate and that you use the website in accordance with applicable law.
Where your unlawful actions or deliberate misuse of the website cause Simply Hammocks a loss, you may be responsible for that loss to the extent permitted by law.
Nothing in this section makes you responsible for losses caused by Simply Hammocks or removes any rights or protections available to you under consumer law.
SECTION 16 - Governing Law
The contract between you and Simply Hammocks under which you have made your purchases shall be governed by and interpreted under English law, and the English courts shall have jurisdiction to resolve any disputes between us.
This does not affect your statutory rights.
SECTION 17 - Company Details
Simply Hammocks
Yolo Inc Ltd
7a Mercury Road
Richmond
DL10 4TQ
UK