At Simply Hammocks we want you to be 100% happy which is why we offer a simple 14 day returns policy. Plenty of time for you to decide if you like your new hammock. Occasionally hammocks are purchased as gifts so if you need longer than 14 days please drop us an email and we will happily oblige.
In the event that you do decide to return an item all you need to do is contact us on 01748 471 299 and we'll guide you through the process.
A few rules
★ If we delivered the wrong item or it arrived damaged then we will pay for the return delivery costs (we need photographic / video proof of damaged goods). This kind of return must be communicated to firstname.lastname@example.org within 24 hours of delivery signature.
★ If you have changed your mind then you are responsible for returning the item to us, at your own cost. (if you ordered items belonging to separate warehouses (i.e. Hamaca / Amazonas) and you are returning all products, your chosen courier is likely to charge you additional costs for separate parcels)
★ Can I return an item without the original packaging? You should always inspect any item you’ve ordered online for faults upon delivery – this may mean taking the item out of its packaging, and your rights support you in doing so. We insist that you return the items in their original packaging, but it is your responsibility to make sure they’re not damaged in the interim.
★ Goods returned must be insured to cover the total value in case they are lost or stolen.
★ A completed returns form (see our links below) must be included with your return.
★ In exceptional cases we reserve the right to charge a 5% restocking fee.
★ Goods must be returned in their original packaging and in a saleable condition.
So relax, we really want this relationship to work so rest assured we are going to look after you and make sure you are happy to shop with us again and again.
Download Returns Form
When returning an order to us, you need to download, print, complete and include the relevant returns form with your package. This is an important step to ensure your order finds its way back to the correct department. If you are unsure which form you need, please ask.