Returns & Warranty
We want every Simply Hammocks customer to feel confident and relaxed when ordering from us. Whether you have changed your mind, something is not quite right, or you are looking to make a warranty claim, this page explains how it all works.
🔧 Jump to Warranty InfoOur Returns Policy
We offer a simple 14 day returns policy (see details). Return costs are the customer’s responsibility unless we have made an error or the item is faulty. To arrange a return, contact 01748 471 299 or hello@simplyhammocks.co.uk.
A few rules
- Extended returns available for gifts, add a note in checkout.
- Provide images of the product, any damage, and packaging before return.
- Ensure all fixings and parts are included, especially for wooden frames.
Collection charges
- £12.00 – Hammocks, accessories
- £22.00 – Metal or wooden frames, Globo Chairs
- £23.00 – Globo Royal Stand
- £34.00 – Troja / Arcus
- £32.00 – Lounge Bed
Add £10 for Northern Ireland. Add £14 for Channel Islands, Highlands, and Islands. Missed collections incur a £10 reattempt fee.
Processing time
Returns are typically processed within 7 days. April to September may vary.
If it is our fault
- We cover return costs for picking errors, courier damage, or warranty cases.
- Transit damage must be reported within 24 hours with photos or video.
Refunds
- Processed back to the original payment method.
- Refund may be adjusted if the item is damaged or unsellable.
Warranty Claims
Our team works closely with our factories and knows the products well. If there is a fault, we will help you sort it quickly.
Include the following
- Description of the fault and how or when it occurred.
- Photos of the fault and batch stamps, plus a short video if possible.
- Your name, address, order number, and purchase date.
Important: If the issue relates to user misuse, your claim may be declined.
Common reasons claims are declined
- Overloading hammocks or frames.
- Improper use, for example falling in while intoxicated.
- Leaving hammocks out in strong wind, rain, or frost.
- Using abrasive ropes or tying to sharp or hard surfaces.
- Not checking frame fixings seasonally.
If you return an item, include a note in the box with your name, order number, and a brief issue summary.
📦 Returns address and contact info
🚫 Common Bad Practices That Void Warranty
Based on real examples. If your issue relates to any of these, think twice before submitting a claim.
Wooden Frames
| Product Type | Bad Practice |
|---|---|
| Wooden laminated hammock frames | Leaving the frame on wet grass or lawn for extended periods. |
| Wooden laminated hammock frames | Leaving outdoors in rain or snow without protection. |
| Wooden laminated hammock frames | Not tightening bolts or checking fixings before seasonal use. |
| Wooden laminated hammock frames | Dragging the frame, causing scratches or damage to the base. |
| Wooden laminated hammock frames | Improper assembly leading to structural stress. |
Metal Frames
| Product Type | Bad Practice |
|---|---|
| Steel powder coated hammock frames | Allowing paint to chip and exposing metal to rust. |
| Steel powder coated hammock frames | Using on uneven ground, causing stress at joints. |
| Steel powder coated hammock frames | Leaving outdoors in coastal or high humidity areas without maintenance. |
| Steel powder coated hammock frames | Failing to re tighten bolts annually. |
Cotton Hammocks & Chairs
| Product Type | Bad Practice |
|---|---|
| Cotton hammocks / hanging chairs | Leaving exposed to rain, causing rot or mildew. |
| Cotton hammocks / hanging chairs | Not storing indoors during winter. |
| Cotton hammocks / hanging chairs | Tying directly to rough surfaces causing friction and fraying. |
| Cotton hammocks / hanging chairs | Exceeding weight limits or uneven loading, for example jumping in. |
Polycotton Hammocks & Chairs
| Product Type | Bad Practice |
|---|---|
| Polycotton hammocks / hanging chairs | Leaving in direct sunlight long term, causing fading. |
| Polycotton hammocks / hanging chairs | Improper cleaning with harsh chemicals. |
| Polycotton hammocks / hanging chairs | Storing while damp, causing mould growth. |
Travel Hammocks (Nylon)
| Product Type | Bad Practice |
|---|---|
| Nylon lightweight travel hammocks | Storing while wet, leading to mildew or fabric breakdown. |
| Nylon lightweight travel hammocks | Tying to sharp or abrasive surfaces. |
| Nylon lightweight travel hammocks | Hanging too tightly or with uneven tension. |
| Nylon lightweight travel hammocks | Using near campfires or sparks which melt nylon. |
Ropes
| Product Type | Bad Practice |
|---|---|
| Hammock ropes | Leaving outdoors permanently, weakening the fibres. |
| Hammock ropes | Using rope with visible fraying or knots without replacement. |
Fixings & Mounts
| Product Type | Bad Practice |
|---|---|
| Steel hammock fixings (wall or wood) | Incorrect installation leading to safety risks. |
| Steel hammock fixings (wall or wood) | Over tightening screws into weak or crumbly surfaces. |
| Steel hammock fixings (wall or wood) | Failing to check anchor points seasonally. |
Pillowcases & Accessories
| Product Type | Bad Practice |
|---|---|
| Pillowcases for wooden egg chairs | Leaving pillows outside in rain or damp conditions. |
| Pillowcases for wooden egg chairs | Not storing indoors over winter. |
| Pillowcases for wooden egg chairs | Washing in hot cycles which degrade fabric quality. |
Company Registration: 08790600 • VAT: 260336036