Returns & Warranty
We want every Simply Hammocks customer to feel confident and relaxed when ordering from us. Whether you’ve changed your mind, something’s not quite right, or you’re looking to make a warranty claim — this page explains how it all works.
🛍️ Our Returns Policy
We offer a simple 14-day returns policy (click here for more details). Return costs are the customer’s responsibility unless we’ve made an error or the item is faulty. If you'd like to return an item, contact us on 01748 471 299 or hello@simplyhammocks.co.uk.
A Few Rules:
- Extended returns available for gifts — just let us know in the NOTES section during the checkout process.
- Provide images of product, damage, and packaging before return.
- Ensure fixings and parts (especially for wooden frames) are included.
Collection Charges:
- £12.00 – Hammocks, Accessories
- £22.00 – Metal or Wooden Frames, Globo Chairs
- £23.00 – Globo Royal Stand
- £34.00 – Troja / Arcus
- £32.00 – Lounge Bed
Add £10 for Northern Ireland. Add £14 for Channel Islands, Highlands, and Islands. Missed collections incur a £10 reattempt fee.
Processing Time:
Returns are typically processed within 7 days (April–September may vary).
If It's Our Fault:
- We cover return costs for picking errors, courier damage, or warranty cases.
- Claims for transit damage must be made within 24 hours (with photos/video).
Refunds:
- Processed back to the original payment method
- Refund may be adjusted if the item is damaged or unsellable
🔧 Warranty Claims
We’re proud to have a passionate, experienced team here at Simply Hammocks. We work closely with our factories and know our products inside out — so if there’s a fault, we’ll find it fast and help sort it.
Think You Have a Faulty Item?
Reach out via:
- 📲 WhatsApp: 07455 201051
- 📧 Email: hello@simplyhammocks.co.uk
Include the following:
- A description of the fault and how/when it occurred
- Photos of the fault and batch stamps
- A short video (if possible)
- Your name, address, order number, and purchase date
⚠️ Important: Before submitting a claim, please check if your issue may relate to user misuse. If so, your claim could be declined.
Common reasons claims are declined:
- Overloading hammocks or frames
- Improper use (e.g. falling in while intoxicated)
- Leaving hammocks out in strong wind, rain, or frost
- Using abrasive ropes or tying to sharp/hard surfaces
- Not checking frame fixings seasonally
If you do return an item, include a note in the box with your name, order number and a brief issue summary.
🚫 View Other Common Mistakes That Void Warranty
📦 Returns Address & Contact Info
🚫 Common Bad Practices That Void Warranty
These are based on real-life examples. If your issue relates to any of these, please think twice before submitting a warranty claim.
Wooden Frames
| Product Type | Bad Practice |
|---|---|
| Wooden Laminated Hammock Frames | Leaving the frame sitting on wet grass or lawn for extended periods |
| Wooden Laminated Hammock Frames | Leaving outdoors in rain or snow without protection |
| Wooden Laminated Hammock Frames | Not tightening bolts or checking fixings before seasonal use |
| Wooden Laminated Hammock Frames | Dragging the frame, causing scratches or damage to the base |
| Wooden Laminated Hammock Frames | Improper assembly leading to structural stress |
Metal Frames
| Product Type | Bad Practice |
|---|---|
| Steel Powder-Coated Hammock Frames | Allowing paint coating to chip and exposing metal to rust |
| Steel Powder-Coated Hammock Frames | Using on uneven ground, causing stress at joints |
| Steel Powder-Coated Hammock Frames | Leaving outdoors in coastal or high-humidity areas without maintenance |
| Steel Powder-Coated Hammock Frames | Failing to re-tighten bolts annually |
Cotton Hammocks & Chairs
| Product Type | Bad Practice |
|---|---|
| Cotton Hammocks / Hanging Chairs | Leaving exposed to rain, causing rot or mildew |
| Cotton Hammocks / Hanging Chairs | Not storing indoors during winter |
| Cotton Hammocks / Hanging Chairs | Tying directly to rough surfaces causing friction and fraying |
| Cotton Hammocks / Hanging Chairs | Exceeding weight limits or uneven loading (e.g. jumping in) |
Polycotton Hammocks & Chairs
| Product Type | Bad Practice |
|---|---|
| Polycotton Hammocks / Hanging Chairs | Leaving in direct sunlight long term, causing fading |
| Polycotton Hammocks / Hanging Chairs | Improper cleaning with harsh chemicals |
| Polycotton Hammocks / Hanging Chairs | Storing while damp, causing mould growth |
Travel Hammocks (Nylon)
| Product Type | Bad Practice |
|---|---|
| Nylon Lightweight Travel Hammocks | Storing while wet, leading to mildew or fabric breakdown |
| Nylon Lightweight Travel Hammocks | Tying to sharp or abrasive surfaces |
| Nylon Lightweight Travel Hammocks | Hanging too tightly or with uneven tension |
| Nylon Lightweight Travel Hammocks | Using near campfires or sparks which melt nylon |
Ropes
| Product Type | Bad Practice |
|---|---|
| Hammock Ropes | Leaving outdoors permanently, weakening the fibres |
| Hammock Ropes | Using rope with visible fraying or knots without replacement |
Fixings & Mounts
| Product Type | Bad Practice |
|---|---|
| Steel Hammock Fixings (Wall/Wood) | Incorrect installation leading to safety risks |
| Steel Hammock Fixings (Wall/Wood) | Over-tightening screws into weak or crumbly surfaces |
| Steel Hammock Fixings (Wall/Wood) | Failing to check anchor points seasonally |
Pillowcases & Accessories
| Product Type | Bad Practice |
|---|---|
| Pillowcases for Wooden Egg Chairs | Leaving pillows outside in rain or damp conditions |
| Pillowcases for Wooden Egg Chairs | Not storing indoors over winter |
| Pillowcases for Wooden Egg Chairs | Washing in hot cycles which degrade fabric quality |
